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Corporate Banking App
Corporate Banking App
Corporate Banking App
A redesign aimed to improve the daily banking experience for corporate customers.
A redesign aimed to improve the daily banking experience for corporate customers.
TIMELINE
March – June 2026
Client
Swedbank
ROLE
UX/UI Designer
Collaboration
Collaborated closely with designers, developers, business analysts, product owners and other stakeholders in agile, cross-functional teams.
My contribution
Led a design project
TOOLS
Figma
TIMELINE
March – June 2026
Client
Swedbank
ROLE
UX/UI Designer
TOOLS
Figma
My Contribution
Led a design project
Collaboration
Collaborated closely with designers, developers, business analysts, product owners and other stakeholders in agile, cross-functional teams.
TIMELINE
March – June 2026
Client
Swedbank
ROLE
UX/UI Designer
TOOLS
Figma
My contribution
Led a design project
Collaboration
Collaborated closely with designers, developers, business analysts, product owners and other stakeholders in agile, cross-functional teams.
Context
Context
Context
During my UX design internship at Swedbank, I led an independent design project exploring how Swedbank’s corporate banking app could be redesigned to improve customer and business value through a better daily banking experience, a clearer financial overview, more efficient workflows and greater consistency between the app and web.
During my UX design internship at Swedbank, I led an independent design project exploring how Swedbank’s corporate banking app could be redesigned to improve customer and business value through a better daily banking experience, a clearer financial overview, more efficient workflows and greater consistency between the app and web.
Challenge
Challenge
Challenge
Case:
Case:
Explore how Swedbank’s corporate app can be designed to maximise customer and business value working through the entire design process using the Double Diamond framework.
Explore how Swedbank’s corporate app can be designed to maximise customer and business value working through the entire design process using the Double Diamond framework.
Scope:
Scope:
Focus on the corporate app homepage to improve the daily banking experience.
Focus on the corporate app homepage to improve the daily banking experience.
Final delivery:
Final delivery:
Presented the design process and rationale to Swedbank’s design team and stakeholders, showcasing the redesigned corporate app, its user interface and key features.
Presented the design process and rationale to Swedbank’s design team and stakeholders, showcasing the redesigned corporate app, its user interface and key features.
Design process
Design process
Design process
I followed the Double Diamond design process, starting with user research to understand users’ needs and pain points, defining the problem, and then moving into ideation, prototyping and user testing to validate and iterate on the solution.
I followed the Double Diamond design process, starting with user research to understand users’ needs and pain points, defining the problem, and then moving into ideation, prototyping and user testing to validate and iterate on the solution.
Double Diamond design process
Research
Research
Research
To understand stakeholder goals and user needs,
I framed the research around a set of key questions:
To understand stakeholder goals and user needs,
I framed the research around a set of key questions:
To understand stakeholder goals and user needs,
I framed the research around a set of key questions:
What needs do corporate customers have?
How do corporate customers work, and what are their key workflows?
What challenges and pain points do they experience?
What do customers want to use the corporate app for?
Which features should the app provide?
What needs do corporate customers have?
How do corporate customers work, and what are their key workflows?
What challenges and pain points do they experience?
What do customers want to use the corporate app for?
Which features should the app provide?
To answer these questions, I worked with…
To answer these questions, I worked with…
Conducted desk research, including reviewing and testing the existing corporate and private banking apps.
Analysed existing customer feedback.
Reviewed previous research on mid-corporate customers.
Conducted interviews with stakeholders from both the corporate and private app teams, as well as customer support representatives at Swedbank, to better understand customer needs, behaviours and pain points.
Conducted a competitive analysis to understand how other banks approached similar challenges and identify relevant patterns and best practices.
Conducted desk research, including reviewing and testing the existing corporate and private banking apps.
Analysed existing customer feedback.
Reviewed previous research on mid-corporate customers.
Conducted interviews with stakeholders from both the corporate and private app teams, as well as customer support representatives at Swedbank, to better understand customer needs, behaviours and pain points.
Conducted a competitive analysis to understand how other banks approached similar challenges and identify relevant patterns and best practices.
Key research findings
Key research findings
Key research findings
Corporate users need a clear overview and greater control over the company’s finances.
Users do not need full functionality in the app, but expect consistent information across channels.
The app should remain simple, particularly for larger corporates, while enabling key tasks to be completed quickly.
Corporate users need a clear overview and greater control over the company’s finances.
Users do not need full functionality in the app, but expect consistent information across channels.
The app should remain simple, particularly for larger corporates, while enabling key tasks to be completed quickly.
Define
Define
Define
Target group:
Target group:
The primary target group was small-business customers with daily banking needs similar to those of private customers.
The primary target group was small-business customers with daily banking needs similar to those of private customers.
Problem statement:
Problem statement:
Corporate customers lack a sufficiently clear overview of their finances in the corporate banking app. Several key services are missing, limiting the app’s usefulness for on-the-go banking and making common tasks less efficient. As a result, users often need to rely on desktop solutions to complete key tasks. The app is also not sufficiently tailored to the needs of corporate users.
Corporate customers lack a sufficiently clear overview of their finances in the corporate banking app. Several key services are missing, limiting the app’s usefulness for on-the-go banking and making common tasks less efficient. As a result, users often need to rely on desktop solutions to complete key tasks. The app is also not sufficiently tailored to the needs of corporate users.
Bringing the user to life
Bringing the user to life
Bringing the user to life
To make my research findings more tangible, I created a user persona which provided a holistic view of the target user that will shape my design decisions.
To make my research findings more tangible, I created a user persona which provided a holistic view of the target user that will shape my design decisions.
Understanding the User: Meet Sam!
Understanding the User: Meet Sam!
Understanding the User: Meet Sam!
Sam needs a corporate banking app that gives him a clear financial overview, supports efficient daily tasks, and helps him stay in control while on the go.
Sam needs a corporate banking app that gives him a clear financial overview, supports efficient daily tasks, and helps him stay in control while on the go.
“I need to manage the company’s finances quickly and feel confident that everything is under control — even when I’m on the go.”
NEEDS
Carry out daily banking tasks quickly and easily
Check balances, make payments and manage transactions
Feel confident that payments are completed on time and sent to the correct recipient
Check payment statuses and take action while on the go
Maintain a clear overview and control of the company’s finances
FRUSTRATIONS
The app does not provide a sufficiently clear financial overview
Important services are missing, limiting what he can do on the go
He often needs to switch to the desktop version to complete key tasks
The app is not sufficiently tailored to corporate users’ needs
Information and workflows are inconsistent across the app and web
ABOUT
Sam owns and runs Sam’s Painting AB and manages the company’s finances himself. Although he is a corporate customer, his daily banking needs are similar to those of a private banking customer. He values efficiency, control and flexibility, and wants to handle essential tasks easily whether he is at work, between meetings or away from his desk.
“I need to manage the company’s finances quickly and feel confident that everything is under control — even when I’m on the go.”
ABOUT
ABOUT
Sam owns and runs Sam’s Painting AB and manages the company’s finances himself. Although he is a corporate customer, his daily banking needs are similar to those of a private banking customer. He values efficiency, control and flexibility, and wants to handle essential tasks easily whether he is at work, between meetings or away from his desk.
NEEDS
Carry out daily banking tasks quickly and easily
Check balances, make payments and manage transactions
Feel confident that payments are completed on time and sent to the correct recipient
Check payment statuses and take action while on the go
Maintain a clear overview and control of the company’s finances
FRUSTRATIONS
The app does not provide a sufficiently clear financial overview
Important services are missing, limiting what he can do on the go
He often needs to switch to the desktop version to complete key tasks
The app is not sufficiently tailored to corporate users’ needs
Information and workflows are inconsistent across the app and web
NEEDS
Carry out daily banking tasks quickly and easily
Check balances, make payments and manage transactions
Feel confident that payments are completed on time and sent to the correct recipient
Check payment statuses and take action while on the go
Maintain a clear overview and control of the company’s finances
FRUSTRATIONS
The app does not provide a sufficiently clear financial overview
Important services are missing, limiting what he can do on the go
He often needs to switch to the desktop version to complete key tasks
The app is not sufficiently tailored to corporate users’ needs
Information and workflows are inconsistent across the app and web
Prototype
Prototype
Prototype
Sketched multiple design solutions, wireframes and user flows
Explored AI tools to support ideation for features and UI concepts
Used the app’s design library and platform guidelines for web, iOS and Android.
Developed a clickable prototype in Figma
Sketched multiple design solutions, wireframes and user flows
Explored AI tools to support ideation for features and UI concepts
Used the app’s design library and platform guidelines for web, iOS and Android.
Developed a clickable prototype in Figma
Testing & concept evaluation
Testing & concept evaluation
Testing & concept evaluation
Created a usability test guide and moderator script.
Conducted one pilot test followed by moderated, in-person usability tests with five participants.
Applied the think-aloud method to capture user behaviour and reasoning.
Recorded screen and audio during the sessions and synthesised the findings into actionable improvements.
Created a usability test guide and moderator script.
Conducted one pilot test followed by moderated, in-person usability tests with five participants.
Applied the think-aloud method to capture user behaviour and reasoning.
Recorded screen and audio during the sessions and synthesised the findings into actionable improvements.
Post-test questions:
Post-test questions:
What was your first impression of the homepage of the corporate app?
Did you find it easy to get an overview of the company’s finances?
How easy or difficult was it to navigate the interface?
What was your first impression of the homepage of the corporate app?
Did you find it easy to get an overview of the company’s finances?
How easy or difficult was it to navigate the interface?
User feedback
User feedback
User feedback
Redesign
Redesign
Redesign
Before After
Before After
Before After
Solution
Solution
Solution
The concept was designed to improve:
The concept was designed to improve:
A familiar and consistent experience across the corporate app and web.
Familiar patterns from Swedbank’s private app, helping the experience feel clear and trustworthy.
A customisable homepage tailored to customers’ needs and priorities.
Greater control over upcoming activities and more efficient daily workflows.
An easier everyday banking experience that creates value for both customers and the bank.
A familiar and consistent experience across the corporate app and web.
Familiar patterns from Swedbank’s private app, helping the experience feel clear and trustworthy.
A customisable homepage tailored to customers’ needs and priorities.
Greater control over upcoming activities and more efficient daily workflows.
An easier everyday banking experience that creates value for both customers and the bank.
Reflections
Reflections
Reflections
What would I have explored further?
What would I have explored further?
I would have explored solutions for medium-sized and large corporates with more complex account structures. Designing for these users introduces additional challenges, particularly when presenting complex financial information within the limited space of a mobile app.
Given the project timeframe and the focus on smaller corporates with needs similar to private customers, I chose to prioritise this target group. However, larger corporates could also benefit from improved overview and more efficient workflows.
I would have explored solutions for medium-sized and large corporates with more complex account structures. Designing for these users introduces additional challenges, particularly when presenting complex financial information within the limited space of a mobile app.
Given the project timeframe and the focus on smaller corporates with needs similar to private customers, I chose to prioritise this target group. However, larger corporates could also benefit from improved overview and more efficient workflows.
During this project, I worked with…
During this project, I worked with…
Applied UX theory and methods while leading a real-world design project.
Designed user flows, interfaces and interactive prototypes for complex digital products, balancing user needs, business goals, accessibility requirements, technical constraints and regulatory requirements.
Collaborated closely with designers, developers, business analysts, product owners and other stakeholders in agile, cross-functional teams.
Gained experience working within a large organisation undergoing change.
Developed a stronger understanding of how to simplify complex processes and workflows.
Used Figma components and design systems to design experiences across web, iOS and Android.
Explored how AI tools can support and streamline the design process, from analysing data and informing design decisions to developing concepts and prototypes.
Applied UX theory and methods while leading a real-world design project.
Designed user flows, interfaces and interactive prototypes for complex digital products, balancing user needs, business goals, accessibility requirements, technical constraints and regulatory requirements.
Collaborated closely with designers, developers, business analysts, product owners and other stakeholders in agile, cross-functional teams.
Gained experience working within a large organisation undergoing change.
Developed a stronger understanding of how to simplify complex processes and workflows.
Used Figma components and design systems to design experiences across web, iOS and Android.
Explored how AI tools can support and streamline the design process, from analysing data and informing design decisions to developing concepts and prototypes.
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Let’s Connect
Let’s Connect
Have a role, project, or design problem in mind?
Have a role, project, or design problem in mind?
I would be glad to hear about it. Reach me directly or connect through LinkedIn.
I would be glad to hear about it.
Reach me directly or connect through LinkedIn.
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